Policies

Cancellation/Reschedule Policy

If you need to cancel or reschedule an appointment we require 24 hour advance notice. We do understand that unforeseen circumstances arise and we will handle these on a case by case basis. There is a 100% service charge of remaining balance to card on file for any appointments cancelled or rescheduled less than 24 hours of scheduled appointment.

In the event of inclement weather, emergency, tragedy for the service provider, or world disaster (such as but not limited to fires, explosions, earthquakes, drought, tidal waves, tsunami, floods, epidemic, pandemic, governmental orders), deposits are non-refundable. All appointments will be rescheduled and deposits goes toward appointment only.

Reschedule Policy

Reschedules must be within 8 weeks of the original date booked. If you cannot reschedule within the next 8 weeks you will need to book a new appointment and pay a new deposit. Changing services the day of your appointment is considered a late cancel and you will be charged 50% of total services originally booked.

No Call No Show

No call no shows are charged 100% of service charge via card on file and are suspended from booking future services. If client confirmed appointment, did not show, and contacted Lo Nicely Skin & Beauty immediately after being charged this is still considered a no call no show.

Deposits

A deposit of 40% is required at the time of booking in order to secure your appointment. All deposits are non-refundable and goes toward your booked service balance. If you cancel your appointment your deposit is non-refundable and non-transferable.

Payment/Payment Info

At Lo Nicely Skin & Beauty we accept cash (exact change) and credit/debit as forms of payment. Payments are made quickly and safely. Financial information is never shared. All sales are final. Please note if the payment card on file declines, Lo Nicely Skin & Beauty will reattempt charging the form of payment on file for up to 120 days after date of scheduled appointment. Any overdraft fees are not the responsibility of this business.

Late Policy

We are appointment based only. If you are running late please be courteous and give us a call or send a text message letting us know that you will be late. We will then let you know if we can accommodate you or if you should reschedule. Same day rescheduling fee will be applied. A late fee of $25 will be added to your service if client is 10 minutes late to scheduled appointment. If you arrive late to an appointment, that time is deducted from your allotted service time. If client is more than 10 minutes late, the appointment will be canceled and remaining balance will be charged. If client did not notify Lo Nicely Skin & Beauty that they will be late and arrives outside of grace period or does not show, this is considered a no call, no show and client will be charged 100% of service fee. If you are tardy to more than 3 appointments, you will be suspended from booking future appointments.

Post Service

Once you leave your scheduled appointment you are acknowledging that the service was completed and your expectations were met. For best results please follow post care, treatment plan, and/or product suggestions from Lo Nicely Skin & Beauty.

Guest Policy

No additional guests including children are allowed at appointment unless being serviced. If you bring a guest without prior notice, they will be asked to leave. I reserve all rights to cancel an appointment, forfeiting your deposit if additional guests are present at time of appointment.

Minors

Facials are available for minors ages 13-17 but a parent or guardian must sign on child’s behalf. Clients must be over the age of 18 for any advanced treatment or intimate waxing.

Covid-19

Please reschedule your appointment if you are experiencing cold or flu like symptoms (cough, sore throat, fever, or muscle aches). There is a 50% service charge of remaining balance to card on file for any appointments cancelled or rescheduled less than 24 hours of scheduled appointment. Arrive to your appointment with a mask on. Arrive only at the time of your appointment. Please do not arrive before your appointment.